Clarity is a design principle. These policies exist to protect your time and mine.
This applies to all Consultations (Wedding Story and Concept) and Office Hours sessions. Slots are limited, curated, and held specifically for you from the moment you book. Each slot represents time your designer has blocked, prepared for, and committed to. For this reason, a strict no-show policy is in place.
A no-show is defined as failing to attend your scheduled session without providing notice at least 48 hours in advance. This includes technical failures to join that are not communicated ahead of time.
Life happens. If you need to cancel or reschedule, just reach out at least 48 hours before your scheduled time and no fee applies. Rescheduling within the same session is subject to slot availability and is handled on a case-by-case basis.
CRÉO STUDIOS opens bookings approximately every six weeks, in batches. Each session has a fixed number of slots across both tiers. Slots are available on a first-come, first-served basis once booking opens.
To book, your wedding date must be at least 4 months after your consultation date. Bookings without a confirmed wedding date or with a wedding date within that window will not be accepted. The recommended lead time is 5 months or more.
Each email address may register for one slot per session. Your package selection is final at the time of booking and cannot be changed. If a different tier becomes a priority, you are welcome to join the waitlist for a future session when availability opens.
Full payment is due at the time of booking. There are no deposits, balances, or installment plans — your spot is confirmed once payment is received. Your intake form is sent two weeks before your consultation.
Every project is led by Caroline or one of her experienced, creative design consultants — assigned based on availability — the person who leads your consultation call and builds out your deliverables. Caroline personally reviews and aligns the final vision and every deliverable before it reaches you, regardless of who led your project.
The CRÉO waitlist is open between consultation sessions and when all slots for a session are full. Being on the waitlist is not a guarantee of a spot — it is a commitment to being notified first when availability opens.
Waitlist entries are automatically removed on a rolling basis if your wedding date falls within 4 months of the current date. This is handled automatically by the system to maintain the integrity of the list.
Waitlist members will receive email notification when a spot becomes available or when a new session is announced. Response windows are short — slots fill quickly.
All deliverables are digital and delivered to the email address on file. Wedding Story deliverables arrive approximately ten days after your consultation. Concept deliverables are shared live on a walkthrough call with your designer, two and a half to three weeks after your consultation — feedback may be given live on that call, or submitted within 48 hours after. Revisions beyond that window are not included in standard tier pricing — the deliverables represent a complete, finalized creative direction based on your intake and consultation.
CRÉO Studios curates visual inspiration, including images sourced from Pinterest and other public platforms, to illustrate design concepts, moodboards, and creative direction. These images are used for inspirational and educational purposes only, to communicate a design concept rather than to claim original authorship.
Credit is given to original creators, photographers, and vendors wherever the source is known or tagged. If you are the owner or creator of an image featured on our site or social media and would like it credited, linked, or removed, please reach out and we will happily address it promptly.
CRÉO Studios does not claim ownership of any third-party photography, artwork, or content referenced for inspiration unless explicitly stated. All original written content, wedding identities, concepts, and design frameworks created by CRÉO Studios remain the intellectual property of CRÉO Studios.
Contact: caroline@creostudiosdesigns.com
If you have questions about any of these policies before booking, please reach out before completing your registration. I'm happy to clarify anything that's unclear.
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